Support

Questions, problems or ideas? We read every message.

Common questions

How do I restore my purchase on a new phone?

Sign in to the Google Play or Apple account you bought with. Then, in Shipwright, open Settings, go to Membership and tap Restore purchases.

How do I cancel my subscription?

On Android, open the Play Store, tap your profile picture, then Payments & subscriptions, Subscriptions, Shipwright and Cancel subscription. On iPhone, open Settings, tap your name, then Subscriptions, Shipwright and Cancel Subscription.

Cancel at least 24 hours before the renewal date. Full access continues until the end of the period you paid for, and deleting the app doesn't cancel a subscription.

Will I be charged after the free trial?

Yes, unless you cancel before the 7-day trial ends. If you cancel during the trial, you keep full access until it ends and you aren't charged.

How do I get a refund?

Payments go through the store, so refunds do too: on Android, use Google Play's refund page; on iPhone, use Apple's Report a Problem page. If that doesn't work, email us.

My progress didn't move to my new phone.

Shipwright has no accounts, so your progress lives on the phone you learn on. Your phone's own backup and restore may bring it across. Your purchase always comes with you: use Restore purchases.

Reminders aren't showing up.

Check that notifications are allowed for Shipwright in your phone's settings, then check the reminder time in Shipwright's Settings.

How do I start over?

Open Settings and tap Reset progress. This erases your progress on this device and can't be undone.

Where are the terms and the privacy policy?

Here: Terms of use and Privacy policy.